Please be sure the RGA number is on the outside of the box and inside the box is your name, email, phone number, return shipping address and a description of the problem you are experiencing. Once we receive your product, we will be in touch with you within 3 business days to acknowledge receipt and to tell you if it is in or out of warranty.
PLEASE NOTE: As of August 22, returns to Gurnee, IL will not be accepted.
Non-Warranty Repairs: You will be contacted to confirm the repair is non-warranty and provided a quote to repair your product. We will request a credit card number or purchase order to process the repair in 3-5 business days. We will make 3 attempts to contact you (email and/or phone) over the course of 10 days. If we do not hear back – we will either return your item freight collect or dispose of the item after 30-days
We will repair and return it to you within 5 business days.
Canadian Repairs should continue to contact our Georgetown, Ontario location at 905-873-1813 for an RGA and the same above procedure will apply.