SERVICE/WARRANTY REPAIR CENTRES

Product Warranty Registration

to register your product online.

NEW!
United States Return Goods Authorization (RGA) for H&S Autoshot Repairs and Warranties

Given the grand opening of the new H&S Autoshot Distribution Center in Mooresville, NC, there is a new phone number and return address for all U.S. repairs and warranty work. Please call 980-500-1015 to speak with customer service and troubleshoot your gun over the phone. If the problem cannot be resolved, the customer service person will issue an RGA number for the return of the product.

United States Repair Location:

H&S Autoshot
Repair & Warranty
302 Rolling Hill Rd.
Mooresville, NC 28117

Service phone:
Tel.: 980-500-1015

Canadian Repair Location:

H&S Autoshot
49 Mountainview Rd. N.
Georgetown, ON Canada
L7G 4J7

Service phone:
Tel.: 905-873-1813
Toll Free: 888-677-3798
Fax: 905-873-2813

Repairs

Please be sure the RGA number is on the outside of the box and inside the box is your name, email, phone number, return shipping address and a description of the problem you are experiencing. Once we receive your product, we will be in touch with you within 3 business days to acknowledge receipt and to tell you if it is in or out of warranty.

PLEASE NOTE: As of August 22, returns to Gurnee, IL will not be accepted.

Non-Warranty Repairs: You will be contacted to confirm the repair is non-warranty and provided a quote to repair your product. We will request a credit card number or purchase order to process the repair in 3-5 business days. We will make 3 attempts to contact you (email and/or phone) over the course of 10 days. If we do not hear back – we will either return your item freight collect or dispose of the item after 30-days

Warranty Repairs

We will repair and return it to you within 5 business days.

Canadian Repairs should continue to contact our Georgetown, Ontario location at 905-873-1813 for an RGA and the same above procedure will apply.